We are committed to providing you with high-quality products and excellent customer service. Below you’ll find important details about our shipping policy.
1. Processing Time
All orders are processed within 3-5 business days from the time of purchase. Custom or personalized items may take slightly longer depending on the complexity of the design.
You will receive an email notification once your order has been processed and is ready for shipment.
2. Shipping Methods & Costs
We offer a variety of shipping methods to meet your needs. Shipping costs are calculated at checkout based on the shipping address and selected method.
Domestic orders within the US are typically shipped via UPS, with the following options available:
Standard Shipping: 5 business days
Expedited Shipping: 3 business days
Priority Shipping: 1 business days
International shipping options are available for customers outside the US. Please note that shipping times may vary, and customs duties or taxes may apply depending on your country’s regulations.
3. Shipping Times
Estimated delivery times are provided once your order is shipped, but please note that these are estimates and are not guaranteed.
During peak seasons (e.g., holidays), shipping delays may occur. We encourage you to order early to ensure timely delivery.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can track your order directly on the carrier's website.
5. Shipping Delays
While we make every effort to ensure timely delivery, Laser Duck Designs cannot be held responsible for delays caused by shipping carriers, weather conditions, or other unforeseen circumstances.
If your order is delayed, please contact the carrier directly using the tracking information provided, or reach out to us if you need assistance.
6. Address Accuracy
Please ensure that your shipping address is correct when placing your order. We cannot be held responsible for lost or delayed shipments due to incorrect or incomplete address information.
If there’s an error in your shipping address, please contact us immediately to update the information before we process the order.
7. Damaged or Lost Packages
In the rare case that your item arrives damaged or is lost during transit, please contact us immediately with your order number and pictures of the damage. We will assist you in resolving the issue and ensuring a satisfactory solution.
8. Return & Exchange Policy
Due to the custom nature of our products, we do not accept returns or exchanges unless the item is defective or damaged upon arrival. For more information, please refer to our Return & Exchange Policy.
9. Customer Support
If you have any questions or concerns about your order or our shipping policy, please feel free to contact our customer service team at Orders@Laserduckdesigns.com or 651.367.9835 We’re here to help!
Thank you for choosing Laser Duck Designs. We look forward to fulfilling your custom engraving needs!
